Past Due Student Accounts

Heartland ECSI Recovery Select

Loyola University partners with Heartland ECSI Recovery Select, an account management and pre-collection billing service to manage past due student accounts and perform pre-collection activities. Students will be required to work directly with the Heartland ECSI Recovery Select team once their account has been transferred. Students working with Recovery Select will have the option to create payment plans or make a one-time payment to satisfy the balance. NOTE: Students who set up special payment arrangements with ECSI Recovery Select will continue to have a financial hold on their account until paid in full. With a financial hold, a student may not register for future classes or receive official transcripts.

Contact Heartland ECSI toll-free at 1-844-454-6100
Monday – Friday 7:30 a.m. – 8:00 p.m. EST
Website: https://www.recoveryselect.com/#!/

Collection Agencies

Accounts that are past due 150+ days will be transferred from the ECSI Recovery Select team to a designated collection agency. It is the student's responsibility to work with the designated collection agency to resolve the balance owed. The delinquent account may be reported to one or more of the national credit bureaus. It is the student’s responsibility to work with the assigned collection agency to resolve the balance owed. Students may not register for future classes or receive official transcripts until the past due balance is paid in full.

Past Due Student Accounts Contact Information:

Heartland ECSI Recovery Select
Website: https://www.recoveryselect.com/#!/helpCenter
To speak with a customer service advocate, call toll-free, 1-844-454-6100
Monday to Friday, 7:30 a.m. to 8:00 p.m. EST.
Or you can reach ECSI via Live Chat on their website

Tracy McLendon
mclendon@loyno.edu
504-865-2678