Frequently Asked Questions

The following questions are frequently asked of the friendly staff of Student Finance.

We encourage you to view our e-Commerce Instructional Video Series

If you have additional questions, please feel free to contact us directly. Our contact information is at the bottom of this page.

Question. How do I access my bill?

Answer. Billing statements for each semester are available for viewing and printing from our e-Commerce system. Students may see their Account Summary in LORA under Tuition & Billing and proceed to the e-Commerce system to view their bill, make payment and even create an authorized user to have access to the bill and payments.  The billing statements are available early in July for fall, November for spring and April for summer. Whenever we generate a new billing statement, an email reminder is sent to the student's Loyola email account as well as to the email address of any authorized user the student has set up. Students are expected to meet our payment deadlines and are subject to disenrollmment for non-payment. Click here for more information on our payment deadlines.

Question. Where can I obtain a copy of my bill?

Answer. Your Account Summary can be viewed in LORA under Tuition & Billing.  You may then proceed to the e-Commerce system by clicking on the long grey box to view and print the e-Billing statement.

Question. How can I get my bills sent to my parents?

Answer.  All student bills are generated for electronic viewing and printing by students and any authorized users.     Students can easily authorize multiple persons to receive email notifications whenever a new bill is available. See our short instructional video for full details.

Question. When is the last day to pay without a penalty?

Answer.  All payments are due before the start of classes.  Click here to see our payment deadlines.

Question. What are my payment options?

Answer. Payments are expected by the due date of each semester. Payments can be made in the Bursar's Office by cash or check or through our online e-Commerce system using electronic check or VISA, MasterCard or American Express or Discover.  Tuition payments by credit card will only be accepted online through our e-Commerce processor who will charge a 2.75% non-refundable convenience fee.  Payments may also be made through one of the approved monthly payment plans.

Question. Can I send monthly payments to Loyola?

Answer. Monthly payment plans are accepted only through enrollment with one of our approved partners, Higher One or Tuition Management Systems. For a low enrollment fee, all or part of tuition, fees, room and board may be budgeted throughout the academic year. These plans charge no interest. More information can be found at our web page, Monthly Budget Plans.

Question. Can I keep my work-study earnings?

Answer. If you do not have an outstanding tuition balance, you may keep your earned work-study funds. If you have a balance due and you cannot pay your entire bill, you may deduct an amount equal to the dollar value of the work study award you plan to earn. But in return, all hours must be submitted in a timely fashion and paychecks must be deposited directly into your tuition account each pay period. As a convenience, you may authorize the Human Resources office to directly credit your earnings to your student tuition bill.

Question. What happens if I can't pay on time?

Answer. A late payment fee of $250 will be assessed.

Question. Where can I apply for a loan?

Answer. Our Office of Scholarships and Financial Aid can assist you in determining which financing option is right for you. Federal assistance and private lending may be available depending on your situation. Please visit our Office of Scholarships and Financial Aid for more information.

Question. Why hasn't my loan come in yet?

Answer. There can be a number of reasons why your loan has not yet arrived. First, be sure you have accepted your award; this can be done online through LORA under "Financial Aid Online". Also, you may be required to complete a Master Promissory Note as well as an Entrance Interview. Check under “Your Documents" or with your counselor in the Office of Scholarships and Financial Aid.

Question. If I have excess money on my account, what are my options?

Answer. After all tuition, fees and other charges are paid and you still have excess funds in your student account, you may request a refund check or a deposit to your Express Card. A refund can be requested by using our online refund request form or from the Account Summary page in LORA. Refunds usually require about a week processing time and will be released only when all funds are received. However, if payment was made by credit card, the same card used to make the payment will be refunded. If you want us to transfer funds to your Express Card for use across campus, just let us know how much you want us to transfer on the online refund request form or contact the Student Financial Services Center.

Question. Where can I get my refund check?

Answer. Students with an electronic refund profile on our e-Commerce system will have their refund issued to that bank account once approved.  Refunds to students without an electronic refund profile and refunds to parents and other 3rd parties will be issued by check and mailed to the address provided on the refund request form.  Refund checks issued to students will only be mailed to an address listed in LORA And remember, refunds usually require about a one week processing time.